Welcome to Divyagrah — where devotion meets sustainability. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before making any purchase.

1. Overview

Divyagrah is a spiritual wellness brand creating eco-friendly incense, dhoop sticks, cones, havan cups, fragrances, and gifting hampers made from recycled temple flowers and natural ingredients.

These Terms govern all use of our website, products, and services.

2. Use of Website

By using this site, you agree not to misuse or attempt to harm the platform through hacking, spamming, or fraudulent activity.

All purchases made through this website are for personal use only.

3. Products & Pricing

We take great care to describe our products accurately.

Since our products are handcrafted from natural materials, minor variations in color, fragrance, or texture may occur.

Prices are subject to change without prior notice and include all applicable taxes unless stated otherwise.

4. Payments

All transactions are processed in Indian Rupees (INR) through secure and verified payment gateways.

Divyagrah does not store your card details or payment data.

5. Shipping Policy

• Orders are dispatched within 24–36 hours

• Delivery takes 2–5 working days across India

• Tracking details are shared once the order is shipped

• Free shipping may apply on select offers or minimum cart values

6. Return & Exchange

As our products are natural and handmade, exchanges are accepted only in case of damaged or defective products.

Please email divyagrah@gmail.com within 24 hours of delivery with photos or an unboxing video of the damaged item.

Once approved, a replacement product will be processed promptly.

Used, opened, partially used, or customer-damaged products cannot be exchanged.

7. Cancellation Policy

• Orders can be canceled before dispatch by contacting customer support

• Once shipped, cancellations are not possible

• Eligible cancellations, if approved, may be issued as store credit

8. Intellectual Property

All content on the website — including images, videos, product names, logos, and descriptions — is the property of Divyagrah and cannot be copied or used without written permission.

9. Limitation of Liability

Divyagrah is not responsible for indirect or consequential losses caused by:

• Product misuse

• Shipping delays

• Third-party service issues

All products must be used as per the instructions provided.

10. Governing Law

These Terms are governed by Indian law.

All disputes fall under the jurisdiction of Kanpur, Uttar Pradesh, India.

Privacy Policy

Information We Collect

We collect personal data such as:

• Name

• Email address

• Shipping address

• Contact number

We also collect analytical data to improve website performance.

How We Use Your Information

• To process and deliver your orders

• To communicate offers and updates (if opted in)

• To enhance your shopping experience

We do not sell, rent, or share your information with third parties except shipping and payment gateway partners.

Cookies

Our website uses cookies to improve user experience and performance.

You may disable cookies through your browser settings.

Data Security

We use secure servers and encryption protocols to protect sensitive information shared during transactions.

Shipping Policy

• Orders processed within 24–36 hours

• Delivery within 2–5 business days

• Tracking shared via email or WhatsApp

• In case of rare delays, updates will be provided

• Shipping available across India

Refund Policy

Refunds are not provided for opened, used, or delivered products.

In approved cases (damaged or defective items), Divyagrah only offers:

• Product exchange, or

• Store credit

Return Policy

We accept exchange requests only for damaged or defective items.

You must notify us within 24 hours with:

• Clear photos

• Unboxing video

Once opened or used, products cannot be returned or exchanged.

📧 Email: divyagrah@gmail.com

Contact Us

Divyagrah

📧 Email: divyagrah@gmail.com

📱 Phone / WhatsApp: +91 9794455735