Privacy Policy

INTRODUCTION

Divyagrah ("Company" or "we" or "us" or "our") is committed to protecting the privacy of every information or data that we collect from the users ("User(s)") who access our website. Protecting our Users’ data is our utmost priority and responsibility. We have created this Privacy Policy ("Policy") to help you understand how we collect, use, disclose, maintain, and transfer your Information.

By visiting or accepting this Policy, you understand and agree to the collection, use, sharing, and processing of your Personal Information in accordance with this Policy. If you do not agree with the provisions of this Policy, you may stop using the website at any time.

If you are sharing any Personal Information of another individual, you confirm that the said individual is aware and has consented to share such information as per the terms of this Policy.

This Policy applies to all Users of our website and services. This Policy was last updated on 2 April 2026.

SCOPE

This Policy is an electronic record under the Indian Contract Act, 1872, the Information Technology Act, 2000, and all applicable rules thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Policy is a legally binding document between you and Divyagrah.

We collect your Personal Information and third-party data only to the extent mentioned in this Policy.
We ensure that all data shared with us through our website or other sources adheres to applicable laws and best industry practices.

We reserve the right to amend this Policy from time to time. Continued use of our website after any changes means you accept the updated Policy.

CONSENT

By accessing or using our website, you expressly consent to our data handling practices described in this Policy.

Unless otherwise stated in this Policy, we do not share your Information with any third party without your prior consent.

INFORMATION CATEGORY

Personal Information

Personal Information includes any information that can directly or indirectly identify a person.

The Personal Information collected may include:

  • First name and last name
  • Phone number
  • Email address
  • Billing and shipping address
  • Location information
  • Payment details
  • Any other information submitted while placing an order or contacting us

If you choose to contact us through customer support, we may retain such information to resolve disputes, address concerns, provide support, and troubleshoot issues.

Non-Personal Information

Non-Personal Information includes:

  • Browser type
  • IP address
  • Device information
  • Operating system
  • Internet service provider
  • Screen resolution
  • Usage statistics
  • Website interaction data
  • Logs and metadata

We may use this information to improve our website performance and user experience.

HOW DO WE COLLECT AND RECEIVE INFORMATION

We may collect your Information when:

  • You register or place an order on our website
  • You contact us through email, phone, WhatsApp, or social media
  • You participate in surveys, polls, or contests
  • You provide reviews or testimonials
  • You make payments through the website

We may also collect device and connection-specific information when you access our website.

HOW DO WE USE YOUR INFORMATION

We may use your Information to:

  • Process and fulfil your orders
  • Generate invoices
  • Improve our website and services
  • Communicate order updates and customer support
  • Send promotional offers and marketing communications
  • Respond to your queries and concerns
  • Improve user experience and website functionality
  • Analyse website traffic and usage patterns
  • Comply with legal obligations

SHARING OF INFORMATION

Divyagrah does not rent, sell, or disclose your Personal Information to unrelated third parties except:

  • To fulfil your orders
  • To provide customer support
  • To comply with applicable laws or legal processes
  • To protect our rights, users, and business
  • To delivery partners for shipping purposes
  • To payment gateway providers for payment processing

In case of a merger, acquisition, restructuring, or business transfer, your Information may be transferred as part of such business activity.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites. Divyagrah is not responsible for the privacy practices, policies, or content of such third-party websites.

Users are encouraged to review the privacy policies of those websites before sharing any Personal Information.

COOKIES, THIRD-PARTY ANALYTICS, AND ADVERTISING

We may use cookies to improve your browsing experience and remember your preferences.

Cookies help us:

  • Understand website traffic
  • Improve website performance
  • Provide a better user experience
  • Show relevant advertisements

You may disable cookies through your browser settings, although some website features may not function properly.

We may also use third-party analytics tools to monitor website usage and improve our services.

PROTECTION OF INFORMATION

Divyagrah takes appropriate physical, electronic, and procedural safeguards to protect your Information.

Your Information is stored on secure servers and is accessible only to authorised personnel.

However, no method of electronic storage or internet transmission is completely secure. Therefore, we cannot guarantee absolute security.

MINORS

Our website is not intended for individuals below the legal age required to enter into binding contracts.

We do not knowingly collect Personal Information from minors without parental or guardian consent.

LIMITED LIABILITY

Divyagrah shall not be responsible for any loss, damage, or misuse of Information caused by events beyond our reasonable control, including:

  • Natural disasters
  • Fire or flood
  • Computer hacking
  • Unauthorised access
  • System failure
  • Government actions
  • Internet outages
  • Force majeure events

Our liability for any claim relating to a transaction shall not exceed the amount paid by you for that transaction.

OPT-OUT

If you wish to update, remove, or discontinue the use of your Personal Information, please contact us.

If you wish to opt out of receiving promotional communications, you may email us at
📧 divyagrah@gmail.com

We will retain your Information only for as long as required by law or for legitimate business purposes.

GRIEVANCE OFFICER

Name: Divyagrah Support Team
Phone: +91 9794455735
Email: divyagrah@gmail.com
Support Hours: Mon – Sat (10:00 AM – 6:00 PM)

CONTACT US

If you have any questions, requests, or suggestions regarding this Privacy Policy or your Personal Information, please contact us:

📧 Email: divyagrah@gmail.com
📱 Phone / WhatsApp: +91 9794455735
🕒 Support Hours: 10 AM – 6 PM (Mon–Sat)